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Privacy Policy

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Please email [email protected] or call 877-429-3729.

This Privacy Policy explains the practices and policies of Torch POS (“Torch POS”) regarding the collection and protection of Personal Data supplied by users or collected by us from users of Torch POS websites and the Torch POS services (the “Service”).

Torch POS defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Service’s License and Service Agreement (the “User Agreement”). This Privacy Policy may be updated by Torch POS from time to time. Torch POS will provide notice of materially significant changes to the Privacy Policy by posting notice on its websites.

By registering to use the Service, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) Torch POS may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the Terms and Conditions. Personal Data may be processed by Torch POS in the country where it was collected as well as other countries (including the United States) where laws regarding processing of Personal Data may be less stringent. Please note that by visiting and using Torch POS’ website, you are accepting the practices described in this Privacy Policy.

How Torch POS Uses Information

Personal Data

We will not sell or market the email addresses or other collected personal information of registered Users to third parties. You acknowledge and agree that Torch POS may occasionally send you administrative communications regarding your account or the Service via email.

Cookies and Passive Data Collection

Torch POS uses cookie, IP address, and URL information to improve and further develop the Service, and to provide enhanced or geographically differentiated features and service levels to Users, where available. Torch POS uses cookies to save User screen names, session validators, and on Users’ browsers and hard drives, and may use them to provide tailored products and services to those Users, as they become available. IP Addresses also help us diagnose network congestion, problems with our servers and otherwise assist in the administration and delivery of the Service to our Users.

User Information Torch POS Collects

Personal Data

Visitors and Members of the Site and Services may interact with our Site in different ways. For example, Visitors are people who may visit the Site but not necessarily sign up to become a Member. We collect different information from Visitors than Members, and vice versa.

Members – Members interact with the Site and Services in a way which requires registration so that the Member may then upload and incorporate additional information for use with the Services. Once you register with Torch POS and sign in to the Service, you are not anonymous to Torch POS. When registering with Torch POS, you provide Personal Data, which may include company name, industry, number of employees, phone number, your title, city, state, country, zip code, a user name, confirmed email address, and a password. Torch POS may also record your IP address when you submit information. Torch POS also may collect, at your option, certain preference and demographic information from you.

All information collected by Torch POS is used for internal purposes of providing the Service, providing support to users, and to improve services. Aggregating non-identifying information supplied by users allows Torch POS to understand its user base and to improve services.

All Users may opt to remove their Personal Data from our live database by contacting Torch POS and canceling their Torch POS user account. Users of the Torch POS Services may also cancel their account at any time by sending a cancellation request in writing, either by mail or electronic mail.

In addition to the information that we actively collect during registration, we passively collect some information from Visitors.

Visitors – Visitors are people who do not actively provide content to the Site or Services. However, as described below, the site may still collect information from Visitors. Any information gathered from Visitors is also gathered from Members.

This information is restricted to cookies, IP addresses and referral URLs, and other passive information gathering devices, as explained below.

Cookies and Passive Data Collection

Torch POS automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you request.

Users should be aware that other websites visited before entering the Torch POS websites might place Personal Data within a User’s URL during a visit to their website, and Torch POS has no control over such websites. Accordingly, some of this information may be logged by Torch POS.

 

Links to Third Party Sites

Torch POS websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

Disclosures

Torch POS Service Providers

Our primary use of any information that we collect from you is to provide you with the Services that you have paid for and which we advertise via the Site. In other words, we use the information for the purpose for which you provided it.

With the limited exceptions found in the Special Cases section below, we will never sell, rent, or disclose your personal information without your permission. Personal information includes all information that you provide for use with your service and which we actively collect.

With that said, we also use portions of your information to deliver customized services to you. For example, information, which cannot personally identify you, and aggregate information, which may be collected both actively and passively, may be used to customize our marketing efforts or to customize the Site or Services for an aggregate group of customers. This aggregate information may be provided to third parties, such as our Site services providers, for the purpose of improving the user experience. We may also use the personal information of Members whose service has expired or has been cancelled in order to market our services to these individuals in the future.

As explained below in discussing data security, we contract with certain third parties to provide you with the Site and Services. These parties may include billing processors, data centers for hosting the Site and Services, and other vendors needed to provide the Site and Services. While we expect that those third-parties will respect and keep private all information for which they have access, we cannot guarantee that data breaches or other unauthorized access to your information will not occur, despite our choosing vendors and contractors who we believe to share our commitment to securing your information.

Legal Requirements

Torch POS does not disclose Personal Data, including the data associated with the Service, unless disclosure is necessary to comply with an enforceable government request such as a warrant.

We endeavor to not use or share personally-identifying information about you in ways unrelated to those described in this Policy without also providing you with an opportunity to opt-out or otherwise prohibit the unrelated uses. However, there may be special circumstances in which we need to disclose, with or without your knowledge, personal information about you, or information regarding your use of the Site or Services we believe that it is reasonable to do so, including:

  • To satisfy any laws, regulations, or governmental, or legal requests for such information;
  • To bring legal action against someone who may be violating our Terms & Conditions or other policies;
  • If we are compelled to do so by lawful criminal, civil, or administrative process, subpoenas, or court orders.
  • If we suspect credit card fraud or abuse, or other fraudulent activity.
  • If we sell or transfer the Site or Services to a third party; however, we will first notify you to inform you of such sale or transfer.

Change of Ownership

In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Torch POS User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on our website or an email to the email address you provide when you register) of any change in ownership, merger or acquisition of Torch POS’ assets by a third party, and you may choose to modify any of your registration information at that time.

Security

Torch POS uses industry standard security measures to protect against the loss, misuse and alteration of the information under our control. Although we make good faith efforts to store the information collected by Torch POS in a secure operating environment that is not available to the public, Torch POS cannot guarantee complete security. Further, while we take reasonable steps to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “crackers” from obtaining this information.

Privacy Complaints

If you have a dispute or complaint about privacy on an Torch POS website, we kindly ask that you attempt first to resolve the issue directly with Torch POS Support by email or by phone.

We encourage you to contact us if you have any questions, concerns, or comments about this Policy or the Site or Services in general. You may contact us at [email protected] or at

+1-877-429-3729

Revisions to this Policy

Torch POS reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted on Torch POS websites, and a User’s continued use of the Service will signify agreement to such changes.

Registration or Use of The Service Signifies your Agreement to The Privacy Policy

Effective Date: August 1, 2022

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